Last Updated: October 2025

This Privacy Policy explains how One & Only Services FZCO (“we”, “our”, “us”) collects, uses, discloses, and protects personal information when you visit our website or use our services.

We are committed to maintaining the highest standards of privacy and complying with applicable data protection laws in the United Arab Emirates (UAE) and, where relevant, international regulations such as the EU General Data Protection Regulation (GDPR).

By accessing our website or providing your personal data, you agree to this Privacy Policy.

1. Company Information

One & Only Services FZCO
 Address: IFZA Business Park – Building A2, Dubai Silicon Oasis – Industrial Area – Dubai, UAE
 Email: info@oneandonlyservices.com | gm@oneandonlyservices.com
 Phone: +971 50 888 9291
 Website: www.oneandonlyservices.com

2. Information We Collect

We may collect the following types of personal data:

2.1 Personal Identification Data

  • Full name

  • Nationality

  • Date of birth

  • Passport / Emirates ID / Visa details (for visa, business setup, legal services)

2.2 Contact Information

  • Email address

  • Phone number

  • Mailing address

2.3 Business & Service Information

  • Company name and documentation

  • Trade license information

  • Service request details

2.4 Financial & Payment Data

  • Billing information

  • Bank transfer or transaction records (if applicable)
     (Note: No card details are stored on our website.)

2.5 Technical & Usage Data

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Cookies and analytics data

2.6 Communication Data

  • Messages and inquiries via website forms

  • WhatsApp communication

  • Live chat conversations

  • Email correspondence

3. How We Collect Data

We collect data through:

  • Website contact forms & service inquiry forms

  • Visa application or document upload forms

  • Newsletter subscription

  • WhatsApp & Live Chat integrations

  • Direct communication via email or phone

  • Cookies and tracking technologies

  • Potential future user accounts or client portals

4. How We Use Personal Data

We use your data for legitimate business purposes, including:

  • Processing service requests and applications

  • Communicating with you regarding your inquiry or service progress

  • Providing business, visa, legal, property, and concierge support

  • Verifying identity as required by UAE law

  • Sending updates or service-related notifications

  • Sending marketing communications (only with your consent)

  • Improving website performance and user experience

  • Complying with legal and regulatory obligations

5. Legal Basis for Processing

We process data based on:

  • Consent (forms, newsletter, chat)

  • Contractual necessity (service agreements)

  • Legal obligation (KYC, government filings)

  • Legitimate interest (business operations, fraud prevention)

6. Sharing of Information

We may share personal data with:

  • Trusted partner law firms, consultants, real estate and service providers

  • Government or Free Zone authorities (for visa, licensing, compliance)

  • Hosting, IT, and security providers

  • Payment and invoicing platforms (if used)

  • Legal authorities if required by law

All third parties are bound by confidentiality and data protection obligations.

7. International Data Transfers

Some data may be transferred outside the UAE.
 Where this occurs, we ensure appropriate safeguards are in place to protect your data.

8. Data Security

We implement strict technical, administrative, and physical measures to protect personal data from unauthorized access, loss, or misuse.

However, no electronic transmission or storage method is 100% secure.

9. Data Retention

We retain data only as long as necessary to:

  • Deliver services

  • Fulfill legal and regulatory obligations

  • Resolve disputes and maintain records

After this period, data is securely deleted or anonymized.

10. Cookies & Tracking

We use cookies and analytics tools to:

  • Improve website performance

  • Monitor user behavior

  • Personalize content

You can disable cookies in your browser settings, but some website features may not function properly.

11. Marketing Communications

We may send promotional emails or newsletters only with your consent.
 You may unsubscribe at any time through the link provided in the email or by contacting us.

12. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Request correction or updates

  • Request deletion (where legally permissible)

  • Withdraw consent

  • Object to certain processing

  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at info@oneandonlyservices.com

13. Third-Party Links

Our website may contain links to external websites.
 We are not responsible for the privacy practices or content of those websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time.
 The revised policy will be posted on our website with an updated “Last Updated” date.
 We recommend reviewing this page periodically.

15. Contact Us

For questions about this Privacy Policy or your personal data, please contact:
 One & Only Services FZCO
 📍 IFZA Business Park – Building A2, Dubai Silicon Oasis – Industrial Area – Dubai, UAE
 📧 info@oneandonlyservices.com | gm@oneandonlyservices.com
 📞 +971 50 888 9291
 🌐 www.oneandonlyservices.com